Refunds & Returns Policy

Introduction

Thank you for choosing Subliminal Fields (“we,” “us,” or “our”) at subliminalfields.com. This Refunds & Returns Policy explains how refunds are handled for the digital products sold through our Website and via our payment partner, Paddle.

We sell downloadable, intangible digital products (audio files and related digital content). This policy is intended to be fair to customers while protecting our content and intellectual property.

Our Merchant of Record (Paddle.com)

All payments on our site are processed by our Merchant of Record (“MoR”), Paddle.com Market Limited (referred to below as Paddle). Paddle handles billing, receipts, chargebacks, and refunds as the payment processor and MoR.

Your card statement may show a charge descriptor such as PADDLE.NET* SUBLIMINAL or a similar Paddle descriptor. As Paddle is the MoR, they manage transaction-level support including refunds, chargebacks, and billing disputes.

14-Day Consumer Right (Paddle & Consumer Law)

Under many consumer protection rules (including EU and UK rules) buyers have a 14-day right to request a refund for distance purchases. Because our products are digital, the law allows the consumer’s 14-day right to be waived if the consumer gives explicit consent to immediate performance and acknowledges they will lose the right to cancel.

During checkout (managed by Paddle) you will be asked to confirm whether you accept immediate access to the digital content and acknowledge loss of the cancellation right where required by applicable law. If you did not provide that consent at checkout, you retain the standard 14-day right to request a refund as described below.

General Policy for Digital Products

14-day refund window: If you believe your purchase is eligible for a refund, you may request one within 14 days of the original transaction date. This aligns with Paddle’s buyer terms and common consumer-protection expectations.

Digital delivery & immediate access: Most products are delivered instantly via download links. Once you have downloaded or accessed the product and you gave explicit consent to immediate access at checkout, your statutory right of withdrawal may be waived under local law. In that case refunds will only be considered under the Exceptions section below.

We strive to be reasonable and will evaluate refund requests and support inquiries on a case-by-case basis. Final decisions for transaction refunds are processed by Paddle as the Merchant of Record.

Exceptions (When Refunds Are Issued)

Refunds are not automatic. Paddle (as MoR) and we will consider and may approve refunds for verified issues such as:

• Duplicate Charge: Your payment was captured more than once for the same order due to a checkout or billing error.
• Delivery Failure / Corrupted File: The downloadable file is corrupted, inaccessible, or cannot be delivered after reasonable troubleshooting. In these cases we will first attempt to provide a replacement download link or a corrected file.
• Unauthorized / Fraudulent Transaction: Verified fraudulent charge or payment not authorized by the account holder (requires ID verification and cooperation with Paddle).
• Material Non-Conformity: The product is significantly different from its description on the product page (e.g., different content or missing promised elements).

We do not grant refunds for buyer’s remorse, preference change, or subjective results from using audio content unless one of the verified issues above applies.

How to Request a Refund

Because Paddle is our Merchant of Record, refunds must be requested through Paddle’s support/order interface first. The standard flow is:

1. Locate your Paddle order using the email you used for purchase or the Order ID from your Paddle receipt: Find your order on Paddle.
2. Open a refund request on Paddle, provide your reason, and attach any required evidence (screenshots of errors, corrupted file evidence, duplicate charge receipts, etc.).
3. Paddle will investigate the request and may contact us for additional information. We will cooperate fully to resolve valid claims.
4. If Paddle approves the refund, the amount will be returned to the original payment method. Processing times depend on the payment provider and card issuer.

If you prefer, you may also contact us directly for product issues (e.g., corrupted downloads) and we will help with troubleshooting and, where appropriate, coordinate with Paddle to resolve the issue. For product/technical help use the contact details below.

Chargebacks & Disputes

If you initiate a chargeback with your bank or card issuer before attempting to resolve the issue through Paddle support, it can delay or complicate resolution. We strongly recommend using the Paddle refund process described above first.

If an unjustified chargeback occurs, we reserve the right to provide evidence (delivery logs, IP addresses, download timestamps, and the order receipt showing checkout confirmations) to Paddle and to the card issuer to dispute the chargeback.